Service Normalized and Precautionary Measures Active

Our continuous monitoring confirms that the SMS delivery flow has been normalized. Messages previously held in the carrier's queue have been successfully processed and delivered to Unitel subscribers.

Although we have not yet received a formal resolution notice from Africell's technical team, our internal telemetry and delivery success rates indicate that stability has been restored. Therefore, we are marking this incident as resolved.

Precautionary Measure (Next 48 Hours): To ensure the continued reliability of your communications and to guard against any potential residual instability, we have decided to keep the direct Africell ➔ Unitel route disabled for the next 48 hours as a quarantine period.

• During this time, all traffic destined for Unitel subscribers will continue to be automatically routed via our direct Unitel ➔ Unitel path, which remains 100% operational.

• This routing adjustment is entirely transparent and has no impact on delivery speed, features, or messaging costs.

We appreciate your patience during this carrier-side disruption. Our team will continue to monitor traffic patterns closely over the coming days.